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Collaboratively rethinking accessibility services 

Why?

Commissioned by the French Agency for Health Improvement Support, we worked with a local health service specializing in supporting people with visual impairment. As they extended, they needed fast and clear solutions to streamline their processes.

How can we quickly understand a service and streamline it efficiently for users and employees?

How?

We used a service blueprint as a workshop tool to allow users and service providers to share their inputs and understand each other's perspective and needs.  

To complement the blueprint, we created cards to deep-dive into possible aspects of the journey, allowing opportunities for different steps to be taken and uses to be changed. Adjusting and exploring needs in real time.

Acknowledgement:

Thank you to Anaïs and Vraiment Vraiment for trusting me on this project.

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Let's Connect!

Majority of this work takes place in Vancouver, Canada, on the never-ceded lands of the Musqueam, Squamish, and Tsleil-Waututh peoples. These lands, despite centuries of ongoing occupation and dispossession, are still lived on and stewarded by the caretakers of the land, water, air, animals, and one another. Their relational lifeways offer a counter to colonial hierarchies of power and exclusion that characterize our contemporary political, social, and environmental systems.

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